Grand Elysee Hamburg 5 star hotel

Dear User,
Since it is important to us that you feel secure and comfortable both when you visit our hotel and when you visit our website we want to take this opportunity to inform you about how we will handle your data.

User details
The protection of your privacy is very important to us. We have therefore designed our website in such a way that it can be used anonymously. We only use any information received and stored during your visit to our website for internal purposes and to improve the design of our website. An exception to this rule is made where it is necessary to use this information in defence against accusations of criminal offences or that threaten the functional capability of our website. We therefore record e.g. the IP address of your computer, but this is then analysed anonymously. We do not collect data concerning personal information or individual behaviour.

We use cookies to improve the usability of the website. These are cryptic numbers that control the link to our websites during the session. You can set your browser to inform you about the use of cookies. This means that all use of cookies is fully transparent.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Personal details
All the details that you give us as part of your contact with us are only used to process your enquiry. Your details are not given to third parties.

Online Reservations
We require your personal details for online reservations so that we can arrange for your stay at the GRAND ELYSEE to be as pleasant as possible. Your details are only used to provide you with the services included in our contract and are of course treated in full confidentiality. As part of the online reservations process you will automatically be referred to the Online Booking System of our carefully chosen cooperation partner Trust International Hotel Reservation Services GmbH, who will process your reservation for us. This company is obliged to comply with data protection regulations.

Data protection measures
In order to protect your data from unwanted access we use a cryptographic procedure on some pages. This is particularly relevant when you transfer data as part of a booking enquiry. Your details are transferred using a SSL system (Secure Socket Layer). This procedure is not used when you are only requesting generally available information from us.

Data protection representative
Our commercial data protection representative will be happy to provide you with information on the subject of data protection:

Betrieblicher Datenschutzbeauftragter
Dr. Uwe Schläger, datenschutz nord GmbH
Ansprechpartnerin: Dr. Irene Karper
Tel.   0421 69 66 32 54