FAQ - Elysée Hotel AG Hamburg

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Rothenbaumchaussee 10
20148 Hamburg

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Here we answer the most frequently asked questions

How far is the hotel from the airport?

The Grand Elysée Hotel Hamburg is centrally located and yet still only 9.2 km from the airport. By taxi, you can get here within 20 minutes.

How much will it cost to get a taxi from the airport to the hotel?

Hamburg Airport is only 9.2 km away from our hotel, which is located in Hamburg city centre. If you take a taxi from the airport, you should expect to pay approximately EUR 30. 

How do I get to the Grand Elysée Hamburg from the central or Dammtor station?

From the central station, take the S-Bahn S11, S21 or S31 to “Dammtor” (approx. 3 minutes). The Grand Elysée Hamburg is located directly next to Moorweidenpark and immediately opposite the Dammtor station. Our hotel is on Rothenbaumchaussee 3 minutes away on foot.

When do I check in and out?

You can check in from 2 pm on the day of your arrival at the Grand Elysée Hotel Hamburg. The reserved room will be held for you until at least 6 pm on the agreed day of arrival. On your departure date, please leave the room by 12 pm.

When can I have breakfast?

Monday to Friday you can enjoy a delicious balanced breakfast between 6.30 am and 11 am at our Le Parc Restaurant. On Saturdays, Sundays and bank holidays, breakfast is served between 7 am and 11.30 am.

Where can I park my car?

You can drive to the hotel and enjoy the use of our underground parking facilities with space for 500 cars.

Where can I rent a car?

You can easily rent a car for your stay in Hamburg directly from the Grand Elysée from our partner AVIS Auto rentals.

Is it possible to use the spa area if you are not staying at the hotel?

You can enjoy the use of the varied services offered at the Elyseum Wellness & Spa – the spa area of the Grand Elysée Hotel Hamburg – as a day spa guest, offering a day of relaxation right in the centre of Hamburg. For more information about our day spa offers, please get in touch.

Are dogs allowed in the hotel?

Dogs can be accommodated in selected rooms upon request and subject to availability. 
You will be charged additional EUR 25.00 per night. On arrival, we will provide a dog basket as well as a dog bowl.

What currency do I need?

You need to have euros in Germany. You can simply use currency exchange points at the station or at the airport.

Where can I change money?

We will be happy to exchange small amounts at out hotel reception. If you need to exchange larger sums, we recommend the nearby Reisebank at Dammtor station, which is 3 minutes’ walking distance from the Grand Elysée Hotel.

What payment methods do you accept at the hotel?

At the Grand Elysée Hotel Hamburg we accept the following payment methods:

  • Cash
  • EC cards
  • Credit cards (AMEX, MASTER, VISA, DINERS, JCB)