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Rothenbaumchaussee 10
20148 Hamburg

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Customer's reviews

15.04.2019 |
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„The children were very noicy (in the pool)”

14.04.2019 |
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„Hamburg meine Perle”

„Excellent hotel with exceptional service level. Location is perfect to explore the city and our stay has been a great experience. Thank you!”

12.04.2019 |
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12.04.2019 |
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„Mr”

„Realy fantastic ”

12.04.2019 |
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„Midweek City Break”

„My wife and I stayed for 4 nights, in mid-week (room 606). The level of service and facilities at the hotel is excellent, on the whole. All of your staff whom we had chance to encounter, from the cleaning staff and bar staff, to the reception desk (and especially the concierge, who was most helpful and concerned after my wife's health after she had suffered a fall whilst out jogging), were excellence personified. We found the breakfast buffet and hot selection to be wide-ranging and of good quality. We also enjoyed the Bourbon Street Bar (food and drinks!), and also enjoyed the musical accompaniment in the evenings when we were in the bar. Our room was very satisfactory. The bed was very comfortable, and there was plenty of room for our clothes storage requirements. A couple of minor points (which did not detract from our stay) - the seal at the bottom of the shower door requires repair/replacement, as water tended to leak onto the bathroom floor when we used the shower. Also, one of the window frames has some minor wear and tear at the bottom - again, this did not detract from our stay, but just something that you may want to look at (repair/replacement). The hotel is a relatively short walk (10-15 minutes for people with no walking difficulties from Planten en Blomen, and also the Jungfernstieg/Rathaus area, and the shopping areas adjacent to these. For areas slightly further away (e.g. Speicherstadt, HafenCity, Landungsbrucken/Sankt Pauli, or the Hagenbecks Tierpark), I would recommend using the excellent rapid transit system of S-Bahn and U-Bahn trains, which are nearby (5 mins walk) at Dammtor and Stephansplatz, respectively. In finalising, if the opportunity arose to return to Hamburg in the future, we would have no hesitation in recommending your hotel, for those people who are looking for genuine 5-star accommodation in the city centre.”

11.04.2019 |
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„Amazing hotel”

„Everything was so perfect in that hotel ”

11.04.2019 |
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„Booking was missing- not sure if this was the agency booking the stay or hotel system, but took quite a while to sort out, given rooms were available and I was part of a known group booking I think it could have been much quicker to manage.. Not acceptable not to have coffee machine or at least a kettle available to make tea and coffee. Having to call room service and wait (and pay) for coffee is not up to standard for a 5 star hotel. Every other hotel I have stayed at in Hamburg has the ability to make coffee. ”

10.04.2019 |
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10.04.2019 |
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10.04.2019 |
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09.04.2019 |
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08.04.2019 |
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„I find the that the cost of an herbal tea is a bit exaggerated (5.50€). I think that it would be nice having at least a boiler in our rooms to be able to take a warm water and tea (at least once a day) without having to pay a supplement there. ”

07.04.2019 |
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„Great stay in hamburg”

„From start to finish an excellent experience, friendly knowledgeable staff, good bicycles included in the stay, great rooms and great breakfast in very nice location. ”

07.04.2019 |
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„Work experience”

„I am sure that we will be lucky together. Improve meeting room with a better and working video”

07.04.2019 |
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„Great Hotel In Hsmburg”

„Great Stay, Great room, Great Service.”