Book now

- +

Rothenbaumchaussee 10
20148 Hamburg

Back to top

Customer's reviews

16.01.2019 |
|

„The best place to stay in Hamburg ”

„Undescribebal atmosphere. One of the best hotels in Europe I have ever been. This place is timeless and expression of Exellence. With a very comfortable bed and a strong hairdryer! What else can I say than recommend it! ”

16.01.2019 |
|

„Hotels.com”

14.01.2019 |
|

„Very nice experience ”

„We stayed for two nights, very thing went well, from check in to check out. Friendly polite and helpful staff. Clean and very cozy room. All and all, very satisfying experience.”

13.01.2019 |
|

„Great with the need for more details”

„Excellent overall. Small things need to be improved in the areas of restaurants, internet and spa areas. Otherwise always very enjoyable. . We are normally staying for one night. It is annoying to have to get money blocked at the credit card. It feels like we are criminals and the service staff is not able to answer properly the questions. We always pay. We understand if you want to secure money if you stay 10 nights but not for one night. . They have not changed the menu for a very long time- Especially kids have less options. But also some dishes are not improvining. Osterbar is too expensive compared to international standards. . Swimming pool needs a few degrees warmer. Staff needs to be send more often to monitor who uses seeds , especially if it is full. Taking tools away etc... too slow- far to slow for international standards . Make more available in the remote rooms as well. ”

11.01.2019 |
|

„Amazing and Grand ”

„Fantastic and amazing stay with everything from start to finish.. I would like to say it was value for money:- amazing staff; hotel, restaurants; pool, breakfast, parking and our room we have just one word AMAZING!! It was “Grand” as in the name. Would highly recommend this hotel to all our family amd friends. Will be back again. The only disappointment was we didn’t stay long enough.. I don’t think you can fix the issue with the wifi. I found it cut in and out throughout our stay.”

11.01.2019 |
|

„The best spa in Hamburg ”

„There are something with a family hotel that all other hotel groups can’t match and they should not even try! You have everything in the hotel and not to forget the spa ! . We came by Cat and nobody came out and helped us . A little more flexibility between the restaurants! ”

11.01.2019 |
|

- No further comments -

10.01.2019 |
|

„Enjoyable stay”

„We had a conference in the hotel and decided to sleep there as well. The hotel is like a little village with a shop, different restaurants and a bar. Check in was quick and with a smile. The room was of a good size and all clean and comfortable. Ideally there would have been a bath as well. Breakfast has everything you want and enough staff to make sure you are taken care off. Also for the conference all was well organised and coffee and water available everywhere. I will be back. Keep your staff . No”

10.01.2019 |
|

- No further comments -

10.01.2019 |
|

- No further comments -

10.01.2019 |
|

- No further comments -

07.01.2019 |
|

- No further comments -

06.01.2019 |
|

- No further comments -

06.01.2019 |
|

- No further comments -

06.01.2019 |
|

„Pay more attention to your customers”