Reviews - Elysée Hotel AG Hamburg

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Rothenbaumchaussee 10
20148 Hamburg

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Customer's reviews

15.05.2018 |
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„The pillows were very unconfortable, and it is always too hot in the room, even with air conditioning on”

14.05.2018 |
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„Our tv did not work on arrival. But it was fixed as soon as mentioned. . We were not omformed that the garage was charged seperately and not part of the stay”

14.05.2018 |
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„Not to be published but info to the hotel. When you are a 5 star hotel we think the toiletpaper, shampoo and conditioner should be better quality ”

14.05.2018 |
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- No further comments -

14.05.2018 |
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„H”

„H. None”

13.05.2018 |
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- No further comments -

12.05.2018 |
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„A beautiful Good-bye to Germany”

„It was a very pleasant way of ending a journey to Germany, in an excellent hotel of a surprisingly beautiful town.. In a situation of stomach discomfort there was no alternative for adapting the menu.. In a situation of stomach discomfort there could be no adaptation of the menu.. The speed should be higher.. Speed should be higher.. I could not use my VISA Travel Money card, although I had already used it successfully in other facilities of the Hotel. It was significantly inconvenient.”

04.05.2018 |
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„Stay at Grand Elysée exceeded our expectations ”

„Very comfortable and clean to stay with small children Nice staff Perfect location ”

03.05.2018 |
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„I only bought 1 beer.. We where there 2 hours didn't see any from the staff. So when the guest don't clean nobody did and then new guest thought the chairs was occupeded. Some kids making noise when playing with their parents. . No, but you can't get top rate in all questions (-: I like very much radio at the TV and you can listen to it at the bath room. But I was missing RSH and Hamburg2.”

03.05.2018 |
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„One-night stay at Elysee”

„Excellent service at the reception staff is very friendly and helpful. My double room was spacious and well-equipped, beds are very comfy.. On my tablet (android) computer it took some time before I managed to type in access credentials . Wasn't critical as my mobile connection worked fine.”

03.05.2018 |
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„Room was too hot, and adjusting the air con control didn't seem to make a difference.. There didn't seem to be a sauna. I was told at check in that breakfast wasn't included in the rate. Then at check-out, the bill included a charge for breakfast on each morning. ”

02.05.2018 |
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- No further comments -

02.05.2018 |
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„,,”

„mmmm. 2 main issues: 1. Air con - we had to move rooms after 2 nights of no sleep due to faulty air con and even in our new room the air con was not satisfactory. 2. Service - the staff are not interested in customer happiness/comfort. The speed of delivery of food/drinks is the slowest I have ever encountered. The friendliness of the staff is very poor, there is no checking in to see if anything else is required. Very frustrating experience across the board from Breakfast to lunch and dinner. Fix the air con. no. Service was appauling here. Slow and unfriendly. Too much seasoning. unattentive service and slow Everything seemed to be a problem for the staff”

02.05.2018 |
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„Almost perfect”

„Only complaint: The beds are much too hard. The beds are much too hard”

02.05.2018 |
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- No further comments -