Reviews - Elysée Hotel AG Hamburg

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Rothenbaumchaussee 10
20148 Hamburg

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Customer's reviews

21.10.2016 |
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20.10.2016 |
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20.10.2016 |
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20.10.2016 |
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20.10.2016 |
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„Summarize”

„Excellent - Nothing more to say . ”

20.10.2016 |
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20.10.2016 |
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„Groundfish Conference”

„Excellent facilities, great rooms. Reception service and attitudes a major disappointment. .The Groundfish Conference organisers were paying for my accommodation as I was a speaker and not a guest. This information should have been added to my room details for both nights, but was only added for one night due to an error within hotel administration. As a result, I was asked to pay for one night's accommodation by Reception when I was checking out. I had to find the conference organiser, explain my difficulties and bring her to Reception in order to resolve this. It was handled with a complete lack of service, empathy or understanding from Reception staff and management - certainly not good enough for an international class hotel with delegates from 32 countries, and unacceptable to me also. .Service was slow on Wednesday night.Very disappointing to only have lager and a Guinness like draught beer. Whether in bottles or on draught, some Weissbier would be welcome.”

20.10.2016 |
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„Nice hotel but steward have to progress”

„"Really nice hotel but I recommend to progress on the formation of the employees. I also propose the next theme: ""Clothes don't make the man"".First, my taxi was blocked by car which were parked front of the hotel. So, nobody came to help me for my lugage. The steewart was really disobliging considering that I wasn't in the good dress code. It was a really bad experience and it was the first time even if I already stayed in Palace several times (and I often wear similar clothes when I travel) "”

19.10.2016 |
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„More Gym ”

19.10.2016 |
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„BEAUTIFUL HOTEL, GREAT SERVICE, GOOD LOCATION”

„Stayed for a conference. Customer service was great. Hotel was very clean and well laid out. Walking distance to city center. Would highly recommend this hotel.”

19.10.2016 |
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„More info on services that are included/ excluded in the booking.”

19.10.2016 |
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18.10.2016 |
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„Great experience”

„Great emotions concerning your hotel because I started to date with my future wife in your hotel. Great room service. Very satisfactory rooms. Spa logistics is not great. 14 metre swimmingpool is not acceptable. Could not train at all. Overall great hotel just for next rufurnisment more focus on spa area.Y”

18.10.2016 |
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18.10.2016 |
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