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Rothenbaumchaussee 10
20148 Hamburg

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Customer's reviews

01.05.2017 |
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„Great weekend in Hamburg”

„Very positive hotel experience and the spa as a highly addictive bonus. Very good breakfast..hotels.com.I expect free internet availability at this hotel level to be included service ... like clean towels :-).We only ordered coffee. It was of mediocre standard, but no issue. ”

01.05.2017 |
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01.05.2017 |
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„not comfortable stay.I booked 2 rooms, 654, 656. the room 654 was without ventialtion for almost 2 days, we called to get assistance and we have been promised to get it fixed at the second day but nothing happened and apparaently your staff don't care..also the beds are not comfirtable and they seems are very cheap quallity.Suggestions ?? you are a five stars hotel so you should be trained how to improve your services, but one thing I must say when an employee promise to fix some thing he/she should respect his/her word in a hotel like yours.”

01.05.2017 |
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01.05.2017 |
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„Excellent all-round”

„Very pleasant albeit short stay at the Grand Elysee. Rooms and facilities are great, service very helpful and professional. In-room breakfast was good quality. Location is also very good. Not my first stay, certainly won't be my last. Overall very pleased - thank you!”

01.05.2017 |
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30.04.2017 |
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30.04.2017 |
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„"There is a serious requirement of improvement in the egg counter of breakfast restaurant. The lady with power glasses appears a disgraceful attitude, always in bad mood, extrememely busy , and have an attitude of ""damn care"". Also, she appears to be over loaded specially during peak hours of breakfast. all the days I had breakfast there had to wait for 15-20 minutes to be served my order.This need should be improved."”

30.04.2017 |
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29.04.2017 |
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28.04.2017 |
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28.04.2017 |
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28.04.2017 |
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„My first Germany Experience”

„It was my first time in Germany, actually in any EU country. Am very glad and proud about my 5 days stay in Grand Elysee in Hamburg. It was like home when i am so far away. The hotel staff were very polite and helpful. While having either my breakfast, lunch or dinner, they would make sure i was okay and would be mindful of my needs. I felt so secure and well taken cared of. Will definitely come back when i have a chance and will likewise recommend to my relatives and friends. Thank you Grand Elysee for a memorable stay at your hotel ”

28.04.2017 |
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„stay was very good and svs excellent ”

27.04.2017 |
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„Hotels.com”