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Rothenbaumchaussee 10
20148 Hamburg

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Customer's reviews

18.01.2022 |
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„it was not possible to book massage in spa”

16.01.2022 |
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- No further comments -

05.01.2022 |
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„Great and pleasant stay”

„Our entire stay was very pleasant. The Hotel had several check points, conducting 2G conformity checks before entering. We came by car, there is ample parking space and the place is secure. Everything was really nice, speedy, friendly, and professional check-in & check-out procedures. We got a very spacious and quiet room, it was neat, and extremely clean. Impressive bedding, great mattress that provided us with very good rest and a good night sleep. The breakfast was very enjoyable, great set-up, variety of delicious food, friendly service. We had a great time at the Grand Elysee, it’s just the place to be for indulging stay overs. We will gladly come again, it is also our recommendation to those who are looking for a really great hotel. ”

04.01.2022 |
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- No further comments -

03.01.2022 |
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„Our Home Base in Hamburg”

„During our recent family trip to Hamburg to visit relatives, the Grand Elysee Hamburg became our home base in Hamburg. A place where we would retreat at end of a Winter day to relax in our cozy Alcove room and dine out in the various restaurants-- all of excellent food and service. Thank you to the Grand Elysee Hotel! . Arrival at Check in was great overall with the exception of the required 2G protocols, which made it an awkward experience entering the hotel for newly arrived guest from international flights; Not sure what can be done to ameliorate this; Perhaps consider sending out email notifications outlining what guests can expect prior to arrival. Also, I think that Hotel should designate someone other than a bellhop to this task since they have less tact when dealing with guest that are not so familiar with 2G and all of the latest cover protocols.. My family and I had a great experience overall during our extended stay; It was just on one night that we ate at Boulevard Cafe that we had a less than stellar experience; The food was excellent, but the service was lacking that night (28.12.21) by the two waitresses we had-- was slow and not as attentive as we grew accustomed to-- especially compared to every other night we dine at the hotel.. Overall spa was great and I am glad that the hotel has the spa as an amenity-- a big plus; Small comments-- The hot tub temperature was mild (not hot enough) compared to what we are used to; Ideally, also the pool temperature could have been warmer as well. Also, I felt that the sun loungers could have been more routinely cleaned after each guest use.. I tried to use the app-- but while the hotel launched it-- was not fully operational; I did use it for references the hotel amenities and review restaurant menus, but realized they were not 100% accurate or update for what the restaurants were showing; Also was not able to use as room key despite it being advertised; Internet / Wi-Fi speeds were great and available throughout-out the property with no issues, so we were very happy with that.”

02.01.2022 |
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- No further comments -

01.01.2022 |
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„Warner pool - kids hours sauna - better control with corona rulles. Faster wifi. It says 20 EUR Per 24 hours parking - we where there less than 72 hours so surprised it Can be 72 EUR - we bought trickets for miniature Wunderland and charged 80 EUR even though admission is 65 EUR for two adults and two children”

01.01.2022 |
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- No further comments -

30.12.2021 |
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„Excellence all round”

„From the friendly helpful and efficient welcome to the quality and cleanliness of the rooms - the delicious food and great ambience - this hotel scores highly at every touch point. ”

28.12.2021 |
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„Why we always like the big corner room overall, you can't turn on and off the ceiling light or the lights on the left and right side of the bed which makes the room super bright which is not ideal.. While the service is overall good, the speed is not consistent and sometimes goes in and out.. see above”

26.12.2021 |
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„Again an exellent stay”

„We had a corner suite, my wife, me and our child. Had room service, everything was perfect”

26.12.2021 |
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„Hotels.com”

24.12.2021 |
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- No further comments -

23.12.2021 |
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„Seems out og date”

23.12.2021 |
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„dream hotel”

„practically it is a dream hotel and I hope to come with my family in a few weekends thanks for your hospitality and I wish you and all your staff a merry Christmas and a happy new year (hopefully good for this damn covid !! !!!) ”