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Rothenbaumchaussee 10
20148 Hamburg

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Customer's reviews

03.11.2021 |
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„Happy holyday”

„Exellent. Takeoffer”

03.11.2021 |
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„Excellent stay with my family”

„We had three excellent nights at your hotel me, my husband and our 9 year old daughter. This was the best hotel experience we ever had and we didn’t want to leave the hotel and we didn’t need to. We enjoyed your breakfast and had dinners at two of your restaurant. Perfect service and the food was really good. We used the gym and spa every day. The car was safely parked in the garage under the hotel. We will be back for sure!”

01.11.2021 |
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„Great hotel, Not always great staff”

„I have stayed with you several times and I always look forward to the comfortable rooms, lovely pool, and excellent breakfast. Your staff, however, sometimes thinks it is their place to lecture rather than serve. For example: I asked for a pair of slippers at the spa, to return up to the room after taking off my gym shoes. Response: "in principle you should use the slippers that are in the room, but I do have a spare pair." Seriously? at a 5-star hotel you are going to lecture me about not bringing the slippers from my room? And this attitude is common. I noted the slogan in the dining room: sofort und gerne. Sofort -- maybe. Gerne -- not really. . Coffee/tea in the room would be good. Otherwise, the rooms are very comfortable. . Signal was not always great”

31.10.2021 |
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„Menucard is not as interesting and food is as well prepared as it used to be.”

26.10.2021 |
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„Hotel.com”

25.10.2021 |
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„The cocktails at Oyster bar was a little dissapointing.”

25.10.2021 |
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„Very nice and elegant. Great location”

„Very nice! Only little thing was the breakfast as it was a little ordinary for a hotel with that much “class”. . Hotels.com”

25.10.2021 |
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25.10.2021 |
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24.10.2021 |
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24.10.2021 |
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24.10.2021 |
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24.10.2021 |
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23.10.2021 |
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23.10.2021 |
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„A grand experience at the Grand Élysée ”

„We stayed in the “classic room” but at other hotels it probably would be considered a suite. The staff was kind ,helpful and very engaged. The food was delicious and there were lots variations. The experience was excellent! . The overall experience was was wonderful my only complaint is that the cooks at breakfast were refusing services and we’re impolite the rooms were lovely and the room service was very kind and the spa was also a very relaxing experience the reception and concierge staff were very helpful kind and engaged . See above ”