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Rothenbaumchaussee 10
20148 Hamburg

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Customer's reviews

17.08.2021 |
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„Definitely worth a visit”

„Luxurious hotel with an amazing service minded staff. The hotel is very clean and the food is amazing.. Hotels.com. It was Nice. Nothing extraordinary. A bit expensive for such a small dish.. A bit arrogant.. We waited almost 45minutes after the starters before getting the main course. I ordered a romantic and private table due to being on honeymoon. We were giving a table in the middle of the restaurant.. The main pool is to cooled. And It would have been nice to be offered some snacks or something to drink while staying in the spa area. We were alone in the spa area but we didn’t see the staff one single time. ”

16.08.2021 |
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„Hamborg getaway”

„Perfect stay with a nice view from our room. Big room with kingsize bed. The breakfast was not 5 stars worth. Where was the scramble eggs, bacon, sausage, pancakes or waffels ??”

15.08.2021 |
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„Secretescapes. Very standard”

15.08.2021 |
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„Own”

13.08.2021 |
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„GRAND ELYSEE - A value for money to stay !!”

„During our stay in Grand Elysee was welcoming, from the service by the porter, during check-in & check-out was awesome, room service, waiters and waitresses were attentive and caring to our needs. Our room is immaculately clean, the walls & windows are soundproof (with 3 layers of thick window glass. The bed is extremely relaxing, my husband had a sound sleep on the bed that he has forgot to cuddle me ;-) So many things to write about, but overall, the hotel gave us a peculiar impression of well and orderly management. We felt safe and welcome ! RECOMMENDABLE *****”

12.08.2021 |
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„.. Cant remember . We Did not get informed about the parking. So we used a lot unnecessary money for that. And besides that we paid for a packet with fresh fruit and mineral water, and nobody at the hotel have heard about that.. so disappointed about that. Specially because I have a recommendation where it stands. . No . The pool was very Cold . Information and know What kind of things there will be in the differences rooms”

12.08.2021 |
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„The pillows were not soft enough”

12.08.2021 |
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- No further comments -

11.08.2021 |
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„Finn.no. I can not remember the last time I had such a problem getting sufficient sleep. The mattress was hard as a board, the pillows was soft as air or so hard you could kill a horse with it. The air conditioner in the room did not work, it was way to warm in the room. We tried to sleep with the windows open, but then you can not close the curtains. On the plus side the staff was serviceminded and helpful, the breakfast was tasteful, location was nice, cleaning of room and bathroom was satisfactory . Both air condition and comfort of beds can, and should, be improved. It is strange that it is not possible to order full size dishes like a normal size dinner. Some times a snack is not enough. Children under 10 years should not be allowed. . The Internet connection should have som kind of log in to make it safer. The speed was way to slow. See the last comment”

10.08.2021 |
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„To slow”

10.08.2021 |
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„Overall, it was a nice stay, but I was honestly expecting more, since the stay cost 230 euros for one night! At booking, we were 'promised' bathtub in the room and fresh fruit on arrival but both were missing. The room itself was fine with a nice bed, but it looked like 'more' in the pictures. The carpet seemed a little dirty, but otherwise it was clean. We had booked this hotel because of their spa facilities, but these were also a bit disappointing. First, I would have liked to have know from home, that one was only allowed to spend 30 minutes in the pool due to coronarestrictions. That's fair, but it would have been nice to know before booking. Moreover, it also looked smaller than in the pictures. I am left with a feeling that the hotel promised more both on their website and on the pictures than what we got. Our stay was nice, but I was expecting more - especially due to the price.. Both treatments and facilities. We were expecting a bit more of your spa/pool. It was very small and not as decandent as expected. Cheaper parking, it was very expensive”

09.08.2021 |
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„Another lovely stay at the Grand Elysee”

„The value for money is great at the Grand Elysee (have stayed here before during businesstrip) this time it was familytime. Both wife and daughter loved it, and the Penthouse Corner Suite. Great service, lovely food and easy access to EV charger. We will be back. Small children with parents made it hard to take a swim with reservations of max 6 persons in the pool at the same time.”

09.08.2021 |
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„Good location ”

„Nice hotel within walking distance from city centre. Problem in making clear what was included in the rate. . Please make sure to give correct information. We were informed at check-in that breakfast was included in the rate. Which turned out not to be the case.. Get a good top mattres. Don’t charge for items you have confirmed is included in the rate”

08.08.2021 |
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„For a 5 star hotel it’s a little shocking to have to pay so much for everything. The €6 bottle of water for example. . There are no facial treatments and the foot reflex massage was a foot massage. A good one but I was looking for an actual reflex massage. The music played is completely inappropriate for the setting and it’s very loud in general. ”

03.08.2021 |
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- No further comments -