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Rothenbaumchaussee 10
20148 Hamburg

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Customer's reviews

28.06.2018 |
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„Beautiful visit”

„This is the third time we have stayed at this hotel, this time for 4 nights. The staff are very pleasant and willing to assist in any way. The rooms are a reasonable size and are very clean. The location of the hotel is excellent: only a couple of minutes from Dammtor station, a large and busy place. It is opposite a lovely park and beautiful surroundings for walking. The breakfast is sumptuous and staff there eager to help. We have friends in Hamburg, and there is free parking around the hotel. Very beautiful hotel and hopefully we will visit there again.. Sometimes lost connection which had never happened before.. Nil”

25.06.2018 |
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22.06.2018 |
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21.06.2018 |
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„Service staff needs to be groomed. . No night lights in the room. Had a difficult time sleeping with bathroom lights on. The bathroom should also have dim lighting. Very harsh / strong for the eyes using the toilet in the night. . Loss of network many times. ”

20.06.2018 |
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„Good experience”

„Attended a conference at the hotel. Everything went very smoothly. Staff at check-in and afterwards were friendly and accommodating. Had problem with TV in my room when I first arrived, called reception and maintenance man arrived within 10 minutes and fixed the minor problem. I left my laptop charger behind. I called to see if it was found and a helpful man said he would look and call me back in the UK, which he did, found the item and got it to one of my colleagues who was still in the hotel so he could return it to me. I did think the bed was a little too soft, but that is my personal preference, because I like a firm bed. ”

20.06.2018 |
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„Great hotel excellent experience”

„We enjoyed our stay at Grand Elyses with excellent overall experiences. One comment we would like to have tea and coffe faculties in our room. This is an important feature of any hotel stay.”

20.06.2018 |
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18.06.2018 |
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18.06.2018 |
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„I get the feeling that the guest is a source of money income without listening to his needs as a customer. I hosted a lot of luxury hotels that benefit to give the customer a satisfactory feeling that hospitality is the most important thing.”

15.06.2018 |
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15.06.2018 |
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„Perfect stay, but strange behavior with the breakfast.”

„Everything was perfect except one fact. I was booking two nights including breakfast. I was surprised to find out that this was including only one breakfast and I was asked to pay for the second one, which I refused as I was checking out and had my breakfast in the city. This made me feel upset, taking the fact that it was 405 EUR bill stay for two nights.”

14.06.2018 |
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14.06.2018 |
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„Super service”

„Exelent”

13.06.2018 |
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„bad start”

„We arrive at the hotel, get our keycards, get to the room and and the first thing that i look for is the bathtub, that i ordered. ( I upgraded the room, from 220 to 240Euro because the difference were the bathtub and a litte bit bigger room. ) but there were no bathtub. so we swapped the room with anothe one, which had a bathtub, lovely. but that room didn't have e kingsize bed it were two beds, pushed together to one bed... in my order confirmation it says: kingsize bed, which CAN be separated into to single beds... so i went to the reception to get told, that i couldnt get a room with a doublebed and bathtub, which i had paid for... disappointing. but the most important thing were that i could sleep next to my partner, without having a canyon of space between us. so your crew found us a 3.rd room... but with no bathtub. and i didn't get compensated... so that was a bad start to a lovely hotel. i hope i have better luck with your hotel in the future. otherwise im sure you make it better, next time i'm visiting you Best Regards Andi B.J Confirmation Number: 391653953 . We arrive at the hotel, get our keycards, get to the room and and the first thing that i look for is the bathtub, that i ordered. ( I upgraded the room, from 220 to 240Euro because the difference were the bathtub and a litte bit bigger room. ) but there were no bathtub. so we swapped the room with anothe one, which had a bathtub, lovely. but that room didn't have e kingsize bed it were two beds, pushed together to one bed... in my order confirmation it says: kingsize bed, which CAN be separated into to single beds... so i went to the reception to get told, that i couldnt get a room with a doublebed and bathtub, which i had paid for... disappointing. but the most important thing were that i could sleep next to my partner, without having a canyon of space between us. so your crew found us a 3.rd room... but with no bathtub. and i didn't get compensated... so that was a bad start to a lovely hotel. i hope i have better luck with your hotel in the future. Best Regards Andi B.J Confirmation Number: 391653953 . 1. the menu said that i should minimum order 500gram of the irish ribeye. the waiter said 550 fair enough, so i did. 2. she didnt speak english that well, dont blame. 3. the amount of time between ordering beverages and food were really long, as well as the time between the visits from the waitress, when we ordered drinks and until they came.. did not use anything, sorry ”

13.06.2018 |
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„Excellent conference services”

„Our company organized a 3 day conference for 200 people. The main room size was great for our group (and expandable) and the audio visual quality was very good, and the A/V assistant very helpful. Service by hotel staff was professional and responsive. We may consider returning again with our future conference. Our members were also very pleased with the facilities, rooms, and city location. . Air conditioning was over stressed due to hot weather. They moved me to an empty room one night with working aircon which was nice and fixed the aircon in my original room.. It worked well. I can't say great or otherwise. It worked as it should.”