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„hotels.com”
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„Carpets in room 216 and 251 are very stained/dirty. There was a bit confusion about what to pay due to a combined booking from Toprejser and my own online reservation ( in my favour actually :-) ) but in the end we got it right - spend 15 minutes for a check out”
„Customer in focus at the best location”
„From arrival at 02:30 (after driving from Norway) with easy and friendly check-in to check-out 05:30 after 5 days, the experience has only been great. The location is Perfect, the staff smiling and quick with me, the customer, always in Focus. I wish I should have stayed longer and tried the SPA.....Next time...”
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„WiFi connection disconnects intermittently ”
„Very good, as always”
„Great location”
„Very Nice staff, Nice surroundings , cosy bar and excellent restaurants. Rooms are clean and comfortable and fitness and spa is a must.. More focus on the Customer . Its mandatory”
„Fantastic hotel”
„As usual our stay was fantastic. The hotel with it´s service is always perfect”
„No”
„Satisfactory. No. No. No. No. No”
„I do not know what was difficult but aircondition took a long time to improve the air in room, which was not too large. Everything else was excellente as usual.”
„Excellent option in a great area of the city.”
„Fantastic option in Hamburg. Very comfortable, OUTSTANDING service and a very convenient location. We felt at home during our week's stay.”