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Rothenbaumchaussee 10
20148 Hamburg

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FAQs

Here we answer the most frequently asked questions

How far is the hotel from the airport?

The Grand Elysée Hotel Hamburg is centrally located and yet still only 9.2 km from the airport. By taxi, you can get here within 20 minutes.

How much will it cost to get a taxi from the airport to the hotel?

Hamburg Airport is only 9.2 km away from our hotel, which is located in Hamburg city centre. If you take a taxi from the airport, you should expect to pay approximately EUR 30. 

How do I get to the Grand Elysée Hamburg from the central or Dammtor station?

From the central station, take the S-Bahn S11, S21 or S31 to “Dammtor” (approx. 3 minutes). The Grand Elysée Hamburg is located directly next to Moorweidenpark and immediately opposite the Dammtor station. Our hotel is on Rothenbaumchaussee 3 minutes away on foot.

When do I check in and out?

You can check in from 2 pm on the day of your arrival at the Grand Elysée Hotel Hamburg. The reserved room will be held for you until at least 6 pm on the agreed day of arrival. On your departure date, please leave the room by 12 pm.

When can I have breakfast?

Monday to Friday you can enjoy a delicious balanced breakfast between 6.30 am and 11.00 am at our Le Parc Restaurant. On Saturdays, Sundays and bank holidays, breakfast is served between 7.00 am and 11.00 am.

Where can I park my car?

You can drive to the hotel and enjoy the use of our underground parking facilities with space for 500 cars.

Where can I charge my electric car?

We are equipped with a total of 16 e-charging stations for all common electric cars. The maximum parking time at our e-charging stations is four hours between 8:00 and 20:00. After that, we charge a fee for over-parking of €3.00. The electricity costs are billed via the provider Mentorics. Payment is possible by credit card and PayPal.

Where can I rent a car?

You can easily rent a car for your stay in Hamburg directly from the Grand Elysée from our partner AVIS Auto rentals.

Is it possible to use the spa area if you are not staying at the hotel?

You can enjoy the use of the varied services offered at the Elyseum Wellness & Spa – the spa area of the Grand Elysée Hotel Hamburg – as a day spa guest, offering a day of relaxation right in the centre of Hamburg.

Are dogs allowed in the hotel?

On request and according to availability, a dog can be accommodated in selected rooms. In this case, the extra charge for room cleaning is 30.00 EUR per night and dog. On arrival, we will gladly provide you with a dog basket and a feeding bowl. Please note that we only allow a maximum of one dog per room.

In our restaurants Le Parc, Piazza Romana and THEO'S dogs are not allowed. However, we are happy to welcome dogs in the following restaurants: Brasserie Flum, Boulevard Café and Bourbon Street Bar.

What currency do I need?

You need to have euros in Germany. You can simply use currency exchange points at the station or at the airport.

Where can I change money?

We will be happy to exchange small amounts at out hotel reception. If you need to exchange larger sums, we recommend the nearby Reisebank at Dammtor station, which is 3 minutes’ walking distance from the Grand Elysée Hotel.

What payment methods do you accept at the hotel?

At the Grand Elysée Hotel Hamburg we accept the following payment methods:

  • Cash
  • EC cards
  • Credit cards (AMEX, MASTER, VISA, DINERS, JCB)